Shipping & Returns

Shipping info
Shipping charges are based on standard USPS rates.

Return Policy

DVDs
Problem playing your DVD?

Try cleaning the DVD with window cleaner and a soft cloth. Also, clean the DVD player to remove dust and dirt.

Providence Fire Videos DVDs are not refundable, but can be returned within 14 days of the invoice date for a replacement of the same item. DVDs cannot be exchanged for a different item or DVD. If you have received a damaged or defective DVD, please contact Providence Fire Videos, Inc. at the following e-mail address: Returns@ProvidenceFireVideos.com prior to returning the item.

Apparel
Providence Fire Videos apparel is not refundable, but can be returned within 14 days for a different size.  Please contact Providence Fire Videos, Inc. at the following e-mail address: 
Returns@ProvidenceFireVideos.com prior to returning the item.

Providence Fire Videos exchanges are subject to the following terms and conditions:

COMPATIBILITY
DVDs are burned on DVD-R discs. Providence Fire Videos Inc. will not offer an exchange for compatibility issues. Make sure your player(s) is compatible before making purchase.

EXCHANGE

  • All claims of damage, defective, missing items or shipment errors must be made within 14 days of receiving the shipment. No exchanges will be accepted after 14 days.
  • The buyer is responsible for return shipping costs and insurance if  they must return the unit for exchange. Providence Fire Videos Inc. will not be held  liable to reimburse any return shipping cost.
  • Shipping and handling, insurance and labor fees will not be refunded in any case.
  • No cross-shipping items. We will not ship out any exchange item  until we have received the return item.

RETURN PACKAGE

  • All returned merchandise MUST be received within 10 days from notice of return.
  • Return must have the original packaging including a copy of the invoice when returning the merchandise. We strongly recommend that you purchase shipping insurance on the returned item.

DISCLAIMER
Providence Fire Videos INC. reserves the right to refuse service to anyone who violates the Providence Fire Videos Inc. company policy.


Back
Copyright © 2017 Providence Fire Videos, Inc.